Privacy Policy

At Aesma Craft, we respect your privacy and are committed to protecting your personal data.

What we collect

When you place an order or contact us, we collect:

• Name, email address, phone number
• Shipping & billing address
• Payment information (processed securely by our payment provider — we never store card details)
• Order history and preferences

How we use your information

• To process and ship your orders
• To send order confirmations and shipping updates (via WhatsApp and email)
• To respond to your messages and customer service requests
• To send marketing emails (only if you've subscribed — you can unsubscribe anytime)
• To improve our products and website

Who we share your data with

We share data only with:

• Couriers (TCS, Leopards) — to deliver your order
• Payment processors (JazzCash, EasyPaisa, Stripe) — to process payments
• Shopify — our e-commerce platform

We never sell your data to third parties.

Cookies

We use cookies to remember your preferences, keep your cart, and analyze site traffic. You can disable cookies in your browser, but some features may stop working.

Your rights

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request we delete your data (subject to legal obligations)
• Unsubscribe: Opt out of marketing emails anytime

To exercise any of these rights, WhatsApp us at +92 328 306 7240 or email aesma.craft@gmail.com.

Data security

We use SSL encryption and industry-standard security practices to protect your data.

Children

We do not knowingly collect data from anyone under 16.

Changes to this policy

We may update this policy from time to time. The 'Last updated' date below indicates when it was last revised.

Contact

Questions? WhatsApp +92 328 306 7240 or email aesma.craft@gmail.com.